Online Returns Policy
At In Touch Beauty & Treatment Centre we want our customers to be completely satisfied with their purchase made from www.intouchbeauty.ie (our “website”).
We recommend you read our Returns Policy prior to you making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from our shop, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact the shop. This Returns Policy only applies where you make a purchase online from our website.
Your Right to Cancel your Order (Right of Withdrawal)
Subject to the terms set out below, you have the right to cancel your Order and return the goods, any time before and up to fourteen days starting from the day after the goods are received by you, provided the goods are in perfect condition and the packaging remains in an ‘as new’ state, and provided that;
Prior to returning the goods, please contact the shop at email@example.com, or call us on 01 807 5370, we will guide you through our returns policy.
- You will be responsible for the cost of return of the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods.
- Customised / personalised goods special orders cannot be refunded or exchanged.
- You must send the goods back within 14 days of informing us of the cancellation.
This Returns Policy is in accordance with The European Directive on Distance Selling The European Directive on consumer rights (Directive 2011/83/EU) (known as the Consumer Rights Directive) aims to ensure that consumers can expect the same minimum level of protection no matter where a trader is based in the European Union (EU). The Directive was incorporated into Irish law by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013) with effect from 13 June 2014.
Your Consumer Rights
Under the Act the purchaser of goods has a number of rights, including that:
- Goods must be of merchantable quality – goods should be of reasonable quality taking into account what they are meant to do, their durability and their price; and
- Goods must be fit for their purpose – they must do what they are reasonably expected to do; and
- Goods must be as described – the buyer must not be mislead into buying something by the description of goods or services given orally by a salesperson or an advertisement.
These rights cannot be excluded and are in addition to any extended warranty you may purchase or any voluntary manufacturer’s warranty you may be given.
There may be circumstances where you are not entitled to a remedy.
For further information about your consumer rights, visit the National Consumer Agency at www.nca.ie.
Goods Damaged in Transit
If any goods delivered to you are damaged, please contact our shop at firstname.lastname@example.org within three (3) days of delivery. We will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days of receipt by us of the returned goods (as set out herein) or cancellation of the Order as the case may be.
Return of Faulty Goods
You may contact us at www.intouchbeauty.ie and we will assist you with any return or repair. This may include inspection of the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Prior to returning the goods by post or courier, please contact In Touch Beauty & Treatment Centre at email@example.com, we will guide you through our hassle free returns procedure.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and you will be advised of this time by the shop.
Repair of Faulty Goods
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Act or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where you have any questions or concerns relating to your Order, please contact our shop at firstname.lastname@example.org